Terms and Conditions

TERMS AND CONDITIONS

A JONES PLUMBING AND HEATING LTD

9A Forest Road, Winford, IoW, PO36 0JY

Phone number: 07971910667

Company number: 15879566

Gas Safe number: 221322

VAT number: 413901667

1. Definitions and Interpretations

1.1 “Agreement” means these agreed Terms and Conditions for the provision of Services.

1.2 “Arbitrator” means the person or body appointed to settle a dispute between the Supplier and the Customer.

1.3 “Customer” means the person or organisation that orders the Services from the Supplier.

1.4 “Order” means the formal acceptance of the Proposal by the Customer.

1.5 “Products” means all Products supplied by the Supplier in the course of this Agreement.

1.6 “Proposal” means the written offer of Services made by the Supplier to the Customer.

1.7 “Services” means all Services supplied by the Supplier in the course of this Agreement.

1.8 “Supplier” means the party contracted to provide the Services under this Agreement.

1.9 “Terms and Conditions” means this agreed written contract between the Supplier and the Customer.

1.10 “Works” means the work carried out as part of this Agreement and the physical location where the work is being carried out.

1.11 Unless the context otherwise requires, words importing the singular include the plural, and vice versa; and words importing one gender include all genders.

1.12 References to statutory provisions include those provisions as amended, re-enacted or replaced from time to time.

2. Introduction

2.1 No addition, alteration, substitution, or waiver of these Terms and Conditions will be valid unless expressly accepted in writing by the Supplier or a person authorised to sign on the Supplier’s behalf.

2.2 Acceptance of these Terms and Conditions constitutes full agreement with all clauses contained herein.

3. Proposal

3.1 The Proposal attached to or referenced by these Terms and Conditions remains valid for a period of seven (7) days from the date of issue.

3.2 The Proposal must be accepted in full and without modification.

3.3 The Customer acknowledges and accepts the Proposal by placing an Order within the validity period, at which time these Terms and Conditions become binding.

3.4 An Order is only accepted when the Supplier confirms acceptance in writing.

3.5 The Supplier reserves the right to refuse any Order and will communicate such refusal in writing.

4. Products and Services Specification

4.1 The Products and Services to be provided are set out in Schedule 1 of this Agreement.

4.2 Any request by the Customer to vary the Products or Services must be made in writing within 14 days of Order acceptance and is subject to the Supplier’s written consent.

4.3 The Supplier reserves the right to make additional charges for any agreed variation to Schedule 1.

4.4 Any descriptions, drawings, or promotional materials provided are for illustrative purposes only and are not binding unless expressly agreed in writing.

4.5 The Supplier will begin delivering the Products and Services on the date specified in Schedule 1 but reserves the right to vary this date and will notify the Customer of any changes.

4.6 All start dates are estimates only and are not of the essence of the Agreement.

4.7 The Supplier shall not be liable for any costs, damages, or losses arising directly or indirectly from delays in delivering the Products and Services.

5. Price

5.1 Prices quoted do not include VAT, as the Supplier is not VAT registered. No VAT is reclaimable on this Order.

5.2 All prices are quoted in GBP unless otherwise stated.

5.3 If the cost of the Products and Services increases due to unforeseen circumstances between the date of the Order and completion, the Supplier will notify the Customer of the revised price.

6. Title and Payment

6.1 Payment terms shall be agreed in writing between the Supplier and the Customer.

6.2 The Supplier reserves the right to claim statutory interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2002.

6.3 The Supplier may also recover all costs incurred in pursuing payment, including but not limited to legal fees and collection charges.

6.4 Title to the Products shall remain with the Supplier until full payment has been received. The Supplier reserves the right to sue for the price even if title has not passed.

7. Delivery and Risk

7.1 Unless otherwise specified, the quoted price includes delivery to the address stated in the Order.

7.2 While the Supplier will make reasonable efforts to meet delivery times, such dates are estimates only, and the Supplier accepts no liability for any delay.

7.3 Risk in the Products passes to the Customer upon delivery.

8. Warranties and Guarantees

8.1 Labour and workmanship are guaranteed for a period of twelve (12) months from the completion date.

8.2 Parts supplied are subject to the manufacturer’s warranty.

8.3 This warranty does not affect the Customer’s statutory rights.

9. Exclusions

9.1 Any alteration to the work carried out by the Supplier made by a third party will void the warranty.

9.2 The Customer is responsible for following the recommended maintenance routine for all parts and products supplied.

9.3 The Supplier is not liable for defects resulting from misuse, neglect, or failure to follow instructions.

10. Indemnities

10.1 The Supplier will comply with all applicable laws and regulations.

10.2 The Supplier’s indemnity insurance details are available upon request.

10.3 The Customer shall indemnify the Supplier against claims or damages arising from misuse of the Products or Services, except where caused by the Supplier’s negligence.

11. Complaints

11.1 Complaints must be submitted to the Supplier in writing at the earliest opportunity.

11.2 If the Customer is not satisfied with the response, they may refer the matter to Gas Safe or Trading Standards.

12. Arbitration

12.1 Any dispute arising under or in connection with this Agreement may be referred to arbitration by Gas Safe or another qualified Arbitrator. The Arbitrator’s decision shall be final and binding.

13. Governing Law and Jurisdiction

13.1 This Agreement is governed by and construed in accordance with the laws of England and Wales.

13.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales.